RETURN & REFUND POLICY
1.Cancellation
We only accept an order cancellation before the product is shipped out.
2.7 Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please follow the warranty process and
contact our Support Center for RMA authorization within 7 days of the order being
received. After returning the product to the address provided by our support team, we
can send you a new item free of charge (we will reimburse you the return shipping cost),
or you can choose to receive a full refund. Enjoy total peace of mind: every single
purchase is 100% risk-free each time you shop at TWT GUITARS.
Special Notes:
1. Customers must first send a clear photo or video of the damaged or defective product
and the shipping packaging before we can consider issuing RMA authorization. Please
use good lighting, and a close to medium distance, so we can identify and verify the
issue(s). please send attachments to: [email protected].
2. After TWT GUITARS has received the returned product and confirmed the product is faulty,
the return shipping cost will be refunded based on a valid return receipt. For example if
the return shipping fee is 30 USD, TWT GUITARS will refund the same amount of 30 USD to the
customer. If our technical team determines the item is not DOA , Fwbiker will not
compensate the return shipping fee. Refund requests for a return shipping fee without a
valid RMA return receipt slip will not be accepted.
3. Product returns must be via one of TWT GUITARS' approved shipping methods.
4. This provision does not apply to “B-Stock” products.
4. This provision does not apply to “B-Stock” products.
3. 15 Days Refund Guarantee for Unopened or Unused Items
If for some reason you are not happy with the item, just send it back within 15 days
after receive the item and get a refund on the price of the item (not cover shipping
cost).
We appreciate that circumstances do change, and there will be moments where you
want to return an item that you bought from us. Thankfully, you can use our returnspolicy to accomplish this. You can replace an item if it is damaged, altered or not what
you thought it was, on the condition that it has not been used. While you’ll be reassured
to know that nearly all of our customers are completely happy with their purchases, but
there are always going to be an instance or two where people need to make a return.
That’s why we’ve worked to ensure returning an item is quick, easy and above all else a
friendly process.
As previously stated, we accept returns on items which have met all of the above
criteria. They need to be returned to us in the same condition you received them in, so
please bear that in mind. If you do choose to return one of our items, then we need it
back within 15 days of you getting the item.
It takes around 7 days to receive the refund.
*This provision does not apply to “B-Stock” products.
It takes around 7 days to receive the refund.
*This provision does not apply to “B-Stock” products.
